What and who are these Terms and Conditions for?
These Terms and Conditions apply to your purchase and use of products, content, information and other tools on the website https://truehealthsynergy.simplero.com/
When referring to the website in these Terms and Conditions, we use the term “website”.
Our products and other website content are made for consumers. When referring to “you”, we mean a consumer.
What do I purchase?
You can purchase the products as indicated on the website. If we offer services, the clauses in these Terms and Conditions about “products” also apply to the services, where appropriate.
When it does not concern a subscription-based product, you can make use of the one specific product you have purchased. Those types of products can, but not necessarily will be, updated.
What do I pay and how?
The prices for our products are indicated on the website. You will have to pay for the product in the currency quoted on the website, namely in Australian Dollars (AUD) or USD as indicated in each course.
You can purchase the products by filling out the required details, and then following the payment procedure. If you pay by credit card, your credit card details will be authorized. If, for whatever reason, the (credit card) payment does not lead to a successful payment, we will notify you thereof and you will have to pay the fees by bank transfer into our account within a payment term of ten days.
Can I change my mind?
If you are not completely satisfied, you can change your mind about your purchase during the money-back guarantee period of 7 days.
Refunds will always be in AUD Dollars. If there is a currency fluctuation, this will not affect the amount of the refund, we always pay back the same amount, in the same currency, for which you purchased the product.
We offer refunds on the basis of the “good faith” principle. This means that we trust that you will not download all or part of the downloadable materials (which are protected by copyright) and then ask for a refund.
Please note that our system shows us what materials you have downloaded. We hold the right to refuse a refund in case we are convinced that this policy is being abused.
In case you have received a refund, you will be required to delete all the downloaded materials from your hard drive. This is a legal requirement and is subject to copyright law.
How can I sign up for an account?
You can sign up for an account by filling out your personal details on the registration page on the website. Please make sure the information you fill out is complete, accurate and up-to-date.
In order to access your account, you will have to enter your user name and password. You can update your information at any time through your account, including your user name and password.
Your login details (username and password) are strictly personal. Your account can only be used by you. Please keep your login details confidential and do not disclose them to anyone else. If you have reason to believe that your login details or account is or are compromised, please inform us thereof as soon as possible. You will have to change your login details immediately to prevent unauthorized access to your account.
How can I close my account?
You can close your account at any time, as indicated on the website.
Please note however that if you have purchased a subscription-based product, the subscription fee is paid for the entire subscription period; you will therefore not get a (partial) refund when you close your account during the subscription period.
How can I access the products and other content?
You can access your product by logging in on your account. In case you have lost your login details, you can reset them via the ‘Lost your password’ link below the login area or by contacting us via maria@truefoodsnutrition.com.au and we will help you recover them.
How can I use the products?
You are entitled to use the products for your own personal use only.
All information presented in the course is Copyright of True Foods Life Pty Ltd 2023 and cannot be reproduced or shared without explicit permission of True Foods Life Pty Ltd (Maria Allerton). Reproducing any part of the information in this course without expressed permission has and will lead to legal action.
For permission, email: maria@truefoodsnutrition.com.au
You are not entitled to resell or republish any product yourself, for example by copying it and making it available to other persons or parties for their use or further exploitation. You are also not entitled to modify a product, or to copy or disclose it other than in the context of your own personal use. Not complying with this constitutes an infringement of our intellectual property rights for which you can be held liable.
Purchasing a product does not give you any title or right therein other than as expressed above. The intellectual property rights to the products always remain with us.
What else do you ask of me?
Apart from the other things we ask of you in these Terms and Conditions:
When you contribute to our website, for example in the online community, we expect you to contribute true, accurate and complete information, that you communicate with other members in a proper manner, and that you do not contribute any information or material that is in violation of applicable laws, generally accepted moral standards or ethics.
When you use content from our website, for example, information from our knowledge database or information contributed by us or by other users in the community, we expect you to only use this for your own personal use. You are not allowed to copy or disclose it otherwise without our consent, or without the specific contributor’s consent.
You are not allowed to disclose the names, other personal details and/or content of persons contributing to our website without their prior consent. Please keep this information confidential.
You are also not entitled to remove our logo or other intellectual property from any product, images, information or other content unless we indicate on the website that a specific product can be used “white label” or fall under “extended usage rights”.
If we get a claim from a third party in relation to the content you have contributed, or otherwise in relation to not complying with these Terms and Conditions or another term or condition agreed with us, you must pay the reasonable costs we have made in relation to such a claim.
Can you block my account?
Yes, we may block your account and terminate your subscription in the following case:
When you do not comply with a provision of these Terms and Conditions;
When you do not comply with any other term or condition as agreed with us, e.g. the payment terms;
When you are granted moratorium of payment or a similar provision under applicable laws, declared bankrupt, or cease to carry out your business;
When your log in details and/or your account have been compromised more than three times;
When there are good grounds for use to believe that your actions may cause damage to us or to other users of our website, for example because you have lost your certification or practitioner’s license or have been convicted of a crime;
When we decide to no longer offer our products and/or decide to close down the website (we will notify you of this).
After we have blocked your account, you will no longer be able to access it and make use of the products you have purchased.
How do you provide the products and other content?
The products and content on our website are provided on an ‘as is’ basis.
We make no warranties with regard to our products or content, including advice, expressed or implied, and hereby disclaim and negate all other warranties including, without limitation, implied warranties or conditions of accuracy, completeness, actuality, likely results, reliability, merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. The products and content may include technical, typographical, or photographic errors. Furthermore, we do not warrant or make any representations concerning the content on any sites linked to our website.
You are responsible for the manner in which you use our products and content.
We may make changes to the products and content on our website at any time without notice.
What happens in case I suffer damage?
To the fullest extent permitted by the law, we can only be held liable for “direct damages”, being: (i) the reasonable and evidenced costs incurred in relation to preventing or limiting the damage and (ii) the reasonable and evidenced costs incurred in relation to determining the extent of the damage, unless the costs are awarded in a court case, in which case those costs prevail.
To the fullest extent permitted by the law, we are not liable for any consequential damages (including, without limitation, damages for loss of data or profit, loss of business operations, loss of income, loss due to business interruption, claims from clients, fines from government authorities) arising out of the use or inability to use the products or other content offered on our website.
In any case, to the fullest extent permitted by the law, our total liability is limited either to the amount you have paid for the purchased product or the amount paid by our insurance company, whichever amount is lowest. Furthermore, we can only be held liable if the damage is caused by the intent or wilful recklessness of one of our managing officers. However, those officers, nor any of our employees can ever be held directly liable.
You will have to notify us of any damage suffered as soon as reasonably possible and ultimately within six months after the damage arose. Any claims for damages expire if they have not been claimed before a court within one year after the damage has arisen.
What do you do with my personal data (information)?
Please look in our Privacy Policy to see how we handle your personal data (information).
What if I have complaints?
In case you have a complaint, you can notify us thereof (via maria@truefoodsnutrition.com.au). We will try to handle your complaint to your satisfaction as soon as possible. If you are still not satisfied, please see article 17 of these Terms and Conditions.
Can you revise these Terms and Conditions?
Yes, we may revise these Terms and Conditions. We will make the revised Terms and Conditions available on our website the next time you purchase a product on our website.
What else?
In case a provision from these Terms and Conditions is not valid, this does not affect the validity of the other provisions. The affected provision will be deemed replaced by a valid provision which is closest to the intention of the original provision.
Summarized, it follows from these articles that you are bound to these General Terms and Conditions, even if you have not actually reviewed its contents (6:232) and that we have given you the opportunity to take note of these General Terms and Conditions, by making them available on our website for downloading (6:234).
In case we wish to transfer our business in whole or in part to another party, you consent to this transfer in advance.
Governing Law
The legal relationship with you, including these Terms and Conditions, are exclusively governed by and construed in accordance with the laws. The competent court is the court in the district where we have our main establishment.
Privacy policy
Please read this Privacy Policy so that you understand our information collection practices, such as the types of information we collect from visitors to the site and how we may use that information. Please also review our Terms of Use, which governs your use of the site.
To access or take advantage of certain features of the site, we may request that you provide personal information. “Personal Information” is information about you that is associated with your name or identity, such as, name, mailing address, e-mail address, credit or debit card account number, birth date, telephone number, purchase information, gender, marital status, salary, purchasing habits, or similar information.
You may always elect not to submit Personal Information, however, as a result, you may not be able to access certain of the site’s features and functionality.
We may also provide you opportunities to submit Personal Information about other individuals. For instance, you may choose to send a notice through the site to a friend regarding content offered by the site. We will not use the Personal Information of these individuals for any other purpose unless we disclose otherwise at the time you provide the information.
In addition to the Personal Information that you actively provide to us, we or our third party service providers may use a variety of technologies to automatically collect information about you when you use the site. This information may include demographic information, browser type, operating system, clickstream data, IP address, mobile device identifiers and other information.
The methods that we and our service providers may use to automatically collect such information include the following:
Cookies: Cookies are data files that are placed on a computer when it is used to visit a web site. These cookies may be used for many purposes, including, without limitation, tracking user preferences and web pages visited while using the site. You may disable cookies using your browser’s preferences. However, some features of the site may not function properly or may operate slowly if you disable the cookies.
Web Beacons: We may include small graphic images called web beacons, also known as “Internet tags” or “clear gifs,” in our web pages and e-mail messages. Web beacons may be invisible to you, but any electronic image inserted into a web page or e-mail can act as a web beacon. We may use web beacons or similar technologies for a number of purposes, including, without limitation, to count the number of visitors to the site, to monitor how users navigate the site, to count how many e-mails that we sent were actually opened or to count how many particular articles or links were actually viewed.
Embedded Scripts: An embedded script is programming code that is designed to collect information about your interactions with the site. It is temporarily downloaded onto your computer from our web server or a third party we work with, is active only while you are connected to the site, and is deleted or deactivated thereafter.
Mobile Device Identifiers: Certain mobile service providers uniquely identify mobile devices and we or our third-party service providers may receive such device information if you access the site through mobile devices. Certain features of the site may require collection of mobile phone numbers and we may associate that phone number with the mobile device identifiers. Additionally, some mobile phone service providers operate systems that pinpoint the physical location of devices that use their service. Depending on the provider, we and our third-party service providers may receive this information.
If we associate any such passively-collected information with Personal Information about you, we will treat the combined information as Personal Information.
We may store and use Personal Information for many purposes including to:
Send you e-mail or mobile communications;
Send you information regarding the site, including features, products or services;
Contact you with regard to surveys or promotions in which you have participated;
Complete a transaction or authorize a purchase that you have requested;
Verify the accuracy of information you submitted to us;
Collect and respond to reports of inappropriate conduct by Visitors;
Conduct aggregate research or analyse the performance of our products or services;
Monitor, administer or improve the site or develop future web site;
Audit the use of the site;
Customize the advertising and other content on the site;
Contact you about the site or inquiries you make through the site;
Monitor compliance with the Terms of Use and other applicable agreements and policies; or for internal business purposes or the purposes disclosed at the time you provide your information.
Advertisements from third party advertisers (“Advertisers”) may appear on the site. Advertisers may compile information about the advertisements that appear to you while you are using the site and which advertisements you click on. The Advertisers may use cookies, web beacons and other methods of passively collecting such information. The collection of such information through these methods may allow the Advertisers to track each time you are sent an online advertisement from that Advertiser. These Advertisers may use this information to deliver targeted advertisements that they believe will be of most interest to you. This Privacy Policy does not cover the methods for collecting information used by these Advertisers or the use of the information that the Advertisers collect.
There may be hyperlinks on the site to other web site or locations that are operated and controlled by third parties (“Third Party Web site”). These Third Party Web site may use their own cookies, web beacons and other technology to independently collect information about you. In addition, these Third Party Web site may solicit Personal Information from you. We make no representations regarding the policies or business practices of such Third Party Web site and have no control over the type or use of the information that is collected by these Third Party Web site.
We reserve the right, at any time and from time to time, for any reason in our sole discretion and without prior notice or liability, to change, modify, amend and/or update this Privacy Policy.
If you have questions about the site or this Privacy Policy, including how we may collect, store, use or share information about you, please contact us